ZALORA operates on a zero tolerance policy towards the buying and selling of counterfeit products. We strive to ensure that all products sold on our platform are authentic and sourced directly from reputable suppliers.
We implement a stringent supplier selection process to avoid counterfeit items featured on our platforms. Furthermore, we ensure that the appropriate authorization has been obtained to sell all products "sold by ZALORA" and "sold by Seller" in the countries we operate in.
Our supply chain is vast in order to accommodate the variety and quantity of items sold on our platforms. Despite its broadness, ZALORA endeavours to ensure visibility over our sourcing processes - particularly for "sold by Seller" items.
If you happen to purchase an item that is not up to your expectations, we kindly advise you to return the item for a refund. You may also write in to our friendly CS Team here; so that we can launch an investigation into the issue.
For more information on how to return your item, please click here.