PLEASE NOTE THAT THIS SERVICE IS TEMPORARILY UNAVAILABLE. PLEASE REFER TO RETURNS VIA RETURN SLIP HERE. WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED.
We heard you! Exchanges and Returns are simpler now that it can be done online. You can check item availability and reserve your exchange item before it runs out of stock*! Check our latest feature HERE to request for an exchange or return on your desktop!
*Please return your item(s) within 3 days. Beyond that, we have to cancel your order so others may have the chance to buy the item(s).
Step 1: Ensure you're logged in to your ZALORA account and click on "Returns"
Step 2: Select the order for return and click on "Exchange & Return"
You will find all your past orders listed in descending order dates. Orders that are within the 30-days returnable period will show a valid Exchange & Return link on the table's rightmost column.
Step 3: Select the item you wish to exchange or return for refund
Step 4: Indicate your exchange or return request
(a) If you're going for an exchange, click on 'Exchange this item for a different size and/or color'.
(i) Choose your new preferred size.
(ii) If the product offers more than 1 color, click on the '+' icon to show more colors, then choose your new preferred color.
(b) If you're going for a return to refund, click on 'Return this item'. Kindly provide us with the reason for returning. We would like to know how we can improve!
Once you're done, click on "Save and Continue".
Step 5: Drop off your return item
Follow the instructions on how to drop-off your parcel at any Singpost counter or POPStation, and click on "Save and Continue". Alternatively, check out our FAQ HERE* for more information on how to return.
Step 6: Select refund method for refund requests
You can choose to be refunded to your ZALORA Store Credit to enjoy a cash and card-free experience during your next purchase with us! Alternatively, click on "Show More Refund Options" if you want to be refunded via your original payment method.
Note: For refunds of exchange items, this can only be done via Wallet Credit.
Step 7: Review request & submit
Now, you're 1 step away from completing your online exchange/return! Kindly review your request and verify that the details provided are correct.
Check the grey box once you have read & agreed to our ZALORA Returns Policy. Click "Submit Returns". You will receive an email notification from us once your request has been received.