Please note that due to final clearance, hygiene concerns and suppliers' requests, certain items and brands are non-exchangeable, non-returnable and non-refundable.
Kindly double check that the items you wish to return do not fall under this list.
- Beauty products
- e-Gift cards
- Lingerie sets (including women's shapewear and body shapers)
- Swimwear Sold by Seller ***For Sold by ZALORA items, swimwear is only returnable with original hygiene sticker
- Headphones and earphones
- Items sold by sellers (non-exchangeable but refundable)
Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.
As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item's return/exchange eligibility:
Go to your Product Page > Delivery & Returns tab as below:
Go to your Product Page > Returns Policy tab as below: