ZALORA aims to process your return in the fastest time possible! We will be sending you email notifications for each step in the process. Do keep a look out for it!
After dropping off your return item at SingPost Counters/POPStations, it might take up to 3 - 5 working days for it to arrive at our warehouse, according to SingPost.
We advise to track your returns with Singpost e-tracker.
Upon arrival of your return item at our warehouse, our Quality Check team will take 1 - 2 working days to process your return. You will receive an email notification once your return is processed.
Your new exchange item will be delivered within the same delivery time frame as previously listed in your order, once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!
For more information on Delivery Times, you can go here.
Using the table below, see when you would receive your refund after your return item has been processed by our warehouse (or if you have cancelled your items online).
- We are unable to accommodate any refund reversal requests for Wallet Credit if 30 days have passed from the refund date.
- Any refunded store credit that is used on a new order, can only be refunded as Wallet Credit - even if a different refund method is selected.
- Exchange orders are only refundable via Wallet Credit.
Note: There may be a slight delay when processing your returns during peak periods. However, rest assured that we will do our best to minimise this delay and update you on your returns as soon as possible. Please accept our apologies for any inconvenience caused.