Want to return an item for exchange or refunds but not sure how long it will take? Fear not, we've compiled the different timings below!
TIME FRAME FOR RETURN ITEMS TO REACH ZALORA WAREHOUSE
After dropping off your return item at SingPost Counters/POPStations, it might take up to 3 - 5 working days for it to arrive at our warehouse, according to SingPost.
We advise to track your returns with Singpost e-tracker.
Upon arrival of your return item at our warehouse, our Quality Check team will take 1 - 2 working days to process your return. You will receive an email notification once your return is processed.
Want to know the time frame for exchange or refunds once your return item is processed? Click either one of the links below to find out more on our processing times.
Your new exchange item will be delivered within the same delivery time frame as previously listed in your order, once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!
For more information on Delivery Times, you can go HERE.
Using the table below, see when you would receive your refund after your return item has been processed by our warehouse (or if you have cancelled your items online).
- We are unable to accommodate any refund reversal requests for Wallet Credit if 30 days have past from the refund date.
- Any refunded store credit that is used on a new order, can only be refunded as Wallet Credit - even if a different refund method is selected.
- Exchange orders are only refundable via Wallet Credit.
|Payment Method||Refund Method||Lead Time||Additional Lead Time|
|Store Credit||Store Credit||
2 Working Days
3 - 5 working days for the refund to appear in your PayPal balance or on your credit/debit card
|Credit/Debit Card||Store Credit||-|
|Credit/Debit Card||3 - 5 working days for your refund to be reflected in your credit card account, however for some banks, it will only reflect in your next monthly statement|
|Cash on Delivery||Store Credit||-|
|Bank Transfer*||3 - 5 working days for your refund to be reflected in your bank account|
Note: There may be a slight delay when processing your returns during peak periods. However, be rest assured that we will do our best to minimise this delay and update you on your returns as soon as possible. Please accept our apologies for any inconvenience caused.