Itching to get your hands on your latest purchase? See how close you are to receiving your package by tracking your order using any of the following channels!
TRACK YOUR ORDER ON MOBILE APP
- Mobile App
Step One: Once you've logged in to your ZALORA account, click on "My Orders".
Step Two: You will then be shown a list of all the orders you have made. You can interact with the images by swiping left to see the items you have purchased.
Step Three: Tap into the order you wish to track and then select "Track Order" to see the order status of each item. Items with the same order status will be grouped together for your convenience.
Step Four: Proceed to "Track Package" for further details on the whereabouts of your parcel.
Step Five: In the event that tracking details are unavailable, you will be provided with a link to the delivery couriers website where you can input your tracking number.
TRACK YOUR ORDER ON DESKTOP
Log in to your ZALORA account and click "Track My Orders".
Find your order number and it will display the item level order statuses.
If you are not logged in, hover over the "Account" symbol and click "Track My Orders", then key in your order number.
If your package has been shipped, click "Track Package" to access detailed information about your order status.
Note: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.