Missed Delivery

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

However, do note that reattempts do not apply to SingPost deliveries. Any failed deliveries from SingPost will be sent to the nearest POPStation or Post Office for self-collection and you will be notified via SMS. Please collect your parcel within 5 natural days from the time of the SMS.